Web Survey Bibliography
Title Pushing from telephone to web: a low-cost and effective way to conduct national election studies
Author Kartsounidou, E.; Andreadis, I.
Year 2017
Access date 08.09.2017
Abstract We use as a case study the Hellenic National Election Voter Study of 2015, which was conducted as a mixed mode combining telephone (CATI) and web (CAWI). In a list-based probability sample of a general population survey, web cannot be the only mode used, due the severe coverage issues that can arise. In Greece there is not a reliable official source which includes all the mail addresses of the population of the country. Hence, telephone mode using RDD is the most suitable offline mode which was preferred instead of the most expensive face-to face interviews.
In this study, we have tried to encourage people who were contacted via telephone to respond to a web survey. We have contacted selected respondents via telephone, and we have asked them to provide us with their email addresses in order to send them an email invitation to complete the online questionnaire. We were still giving the option to older people who usually do not have email addresses to answer the questionnaire through a telephone interview, in order to enable people who are less familiar with new technologies and Internet to participate in our survey.
In this paper we present data related to whether people were reluctant to provide email addresses on the phone and how many of them who have provided their email addresses, have answered the online questionnaire. In addition, we focus on the impact of reminders to the response rate of the survey. Maximum 6 follow-up reminders were sent through email to the respondents who had not completed the questionnaire, in order to increase the response rate of the survey. Almost 2245 invitations were sent and 60 respondents were interviewed via telephone. After sending all reminders we have collected 940 fully completed questionnaires, 336 partially completed questionnaires and 25 refusals (people who informed us that they have changed their mind and they are not interested in participating).
By taking advantage of new technology tools we have managed to keep expenses down pushing people to web instead of the more expensive telephone interviews. In a period, when research funds for the social sciences are decreasing - not only in Greece but also in a global level - we present this innovative low cost survey design as a reliable alternative. Especially if we take into account that in the future the internet penetration will be higher, restricting the coverage issues that exist, the need to push to web becomes more and more urgent.
In this study, we have tried to encourage people who were contacted via telephone to respond to a web survey. We have contacted selected respondents via telephone, and we have asked them to provide us with their email addresses in order to send them an email invitation to complete the online questionnaire. We were still giving the option to older people who usually do not have email addresses to answer the questionnaire through a telephone interview, in order to enable people who are less familiar with new technologies and Internet to participate in our survey.
In this paper we present data related to whether people were reluctant to provide email addresses on the phone and how many of them who have provided their email addresses, have answered the online questionnaire. In addition, we focus on the impact of reminders to the response rate of the survey. Maximum 6 follow-up reminders were sent through email to the respondents who had not completed the questionnaire, in order to increase the response rate of the survey. Almost 2245 invitations were sent and 60 respondents were interviewed via telephone. After sending all reminders we have collected 940 fully completed questionnaires, 336 partially completed questionnaires and 25 refusals (people who informed us that they have changed their mind and they are not interested in participating).
By taking advantage of new technology tools we have managed to keep expenses down pushing people to web instead of the more expensive telephone interviews. In a period, when research funds for the social sciences are decreasing - not only in Greece but also in a global level - we present this innovative low cost survey design as a reliable alternative. Especially if we take into account that in the future the internet penetration will be higher, restricting the coverage issues that exist, the need to push to web becomes more and more urgent.
Access/Direct link Conference Homepage (abstract) / (presentation)
Year of publication2017
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography (4086)
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- Using experts’ consensus (the Delphi method) to evaluate weighting techniques in web surveys not...; 2017; Toepoel, V.; Emerson, H.
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- Answering Without Reading: IMCs and Strong Satisficing in Online Surveys; 2017; Anduiza, E.; Galais, C.
- Ideal and maximum length for a web survey; 2017; Revilla, M.; Ochoa, C.
- Social desirability bias in self-reported well-being measures: evidence from an online survey; 2017; Caputo, A.
- Web-Based Survey Methodology; 2017; Wright, K. B.
- Handbook of Research Methods in Health Social Sciences; 2017; Liamputtong, P.
- Lessons from recruitment to an internet based survey for Degenerative Cervical Myelopathy: merits of...; 2017; Davies, B.; Kotter, M. R.
- Web Survey Gamification - Increasing Data Quality in Web Surveys by Using Game Design Elements; 2017; Schacht, S.; Keusch, F.; Bergmann, N.; Morana, S.
- Effects of sampling procedure on data quality in a web survey; 2017; Rimac, I.; Ogresta, J.
- Comparability of web and telephone surveys for the measurement of subjective well-being; 2017; Sarracino, F.; Riillo, C. F. A.; Mikucka, M.
- Achieving Strong Privacy in Online Survey; 2017; Zhou, Yo.; Zhou, Yi.; Chen, S.; Wu, S. S.
- A Meta-Analysis of the Effects of Incentives on Response Rate in Online Survey Studies; 2017; Mohammad Asire, A.
- Telephone versus Online Survey Modes for Election Studies: Comparing Canadian Public Opinion and Vote...; 2017; Breton, C.; Cutler, F.; Lachance, S.; Mierke-Zatwarnicki, A.
- Examining Factors Impacting Online Survey Response Ratesin Educational Research: Perceptions of Graduate...; 2017; Saleh, A.; Bista, K.
- Usability Testing for Survey Research; 2017; Geisen, E.; Romano Bergstrom, J. C.
- Paradata as an aide to questionnaire design: Improving quality and reducing burden; 2017; Timm, E.; Stewart, J.; Sidney, I.
- Fieldwork monitoring and managing with time-related paradata; 2017; Vandenplas, C.
- Interviewer effects on onliner and offliner participation in the German Internet Panel; 2017; Herzing, J. M. E.; Blom, A. G.; Meuleman, B.
- Interviewer Gender and Survey Responses: The Effects of Humanizing Cues Variations; 2017; Jablonski, W.; Krzewinska, A.; Grzeszkiewicz-Radulska, K.
- Millennials and emojis in Spain and Mexico.; 2017; Bosch Jover, O.; Revilla, M.
- Where, When, How and with What Do Panel Interviews Take Place and Is the Quality of Answers Affected...; 2017; Niebruegge, S.
- Comparing the same Questionnaire between five Online Panels: A Study of the Effect of Recruitment Strategy...; 2017; Schnell, R.; Panreck, L.
- Nonresponses as context-sensitive response behaviour of participants in online-surveys and their relevance...; 2017; Wetzlehuetter, D.
- Do distractions during web survey completion affect data quality? Findings from a laboratory experiment...; 2017; Wenz, A.
- Predicting Breakoffs in Web Surveys; 2017; Mittereder, F.; West, B. T.
- Measuring Subjective Health and Life Satisfaction with U.S. Hispanics; 2017; Lee, S.; Davis, R.
- Humanizing Cues in Internet Surveys: Investigating Respondent Cognitive Processes; 2017; Jablonski, W.; Grzeszkiewicz-Radulska, K.; Krzewinska, A.
- A Comparison of Emerging Pretesting Methods for Evaluating “Modern” Surveys; 2017; Geisen, E., Murphy, J.
- The Effect of Respondent Commitment on Response Quality in Two Online Surveys; 2017; Cibelli Hibben, K.
- Pushing to web in the ISSP; 2017; Jonsdottir, G. A.; Dofradottir, A. G.; Einarsson, H. B.
- The 2016 Canadian Census: An Innovative Wave Collection Methodology to Maximize Self-Response and Internet...; 2017; Mathieu, P.
- Push2web or less is more? Experimental evidence from a mixed-mode population survey at the community...; 2017; Neumann, R.; Haeder, M.; Brust, O.; Dittrich, E.; von Hermanni, H.
- In search of best practices; 2017; Kappelhof, J. W. S.; Steijn, S.
- Redirected Inbound Call Sampling (RICS); A New Methodology ; 2017; Krotki, K.; Bobashev, G.; Levine, B.; Richards, S.
- An Empirical Process for Using Non-probability Survey for Inference; 2017; Tortora, R.; Iachan, R.
- The perils of non-probability sampling; 2017; Bethlehem, J.
- A Comparison of Two Nonprobability Samples with Probability Samples; 2017; Zack, E. S.; Kennedy, J. M.
- Rates, Delays, and Completeness of General Practitioners’ Responses to a Postal Versus Web-Based...; 2017; Sebo, P.; Maisonneuve, H.; Cerutti, B.; Pascal Fournier, J.; Haller, D. M.
- Necessary but Insufficient: Why Measurement Invariance Tests Need Online Probing as a Complementary...; 2017; Meitinger, K.
- Nonresponse in Organizational Surveying: Attitudinal Distribution Form and Conditional Response Probabilities...; 2017; Kulas, J. T.; Robinson, D. H.; Kellar, D. Z.; Smith, J. A.
- Theory and Practice in Nonprobability Surveys: Parallels between Causal Inference and Survey Inference...; 2017; Mercer, A. W.; Kreuter, F.; Keeter, S.; Stuart, E. A.
- Is There a Future for Surveys; 2017; Miller, P. V.
- Reducing speeding in web surveys by providing immediate feedback; 2017; Conrad, F.; Tourangeau, R.; Couper, M. P.; Zhang, C.
- Social Desirability and Undesirability Effects on Survey Response latencies; 2017; Andersen, H.; Mayerl, J.
- A Working Example of How to Use Artificial Intelligence To Automate and Transform Surveys Into Customer...; 2017; Neve, S.
- A Case Study on Evaluating the Relevance of Some Rules for Writing Requirements through an Online Survey...; 2017; Warnier, M.; Condamines, A.
- Estimating the Impact of Measurement Differences Introduced by Efforts to Reach a Balanced Response...; 2017; Kappelhof, J. W. S.; De Leeuw, E. D.
- Targeted letters: Effects on sample composition and item non-response; 2017; Bianchi, A.; Biffignandi, S.